Before TeleBotz: guests wait to be heard
A customer may call repeatedly for water, a menu clarification, or the bill. If the waiter is occupied elsewhere, the request may go unanswered and the guest becomes frustrated.
A more personal dining experience
TeleBotz in Hotel Dining
Let your remote experts handle the talking.
Give a personalised waiter to every dining table.
The dining-table challenge
Good food deserves attentive service.
During busy periods, one waiter may be handling several tables and repeated requests. Guests can feel ignored, while staff can become overwhelmed trying to decide whom to attend to first.
Staff juggle competing requests
Several tables may need attention at the same time. The waiter has to move between tables, remember requests, answer questions, and coordinate service.
Choose your personalised waiter
Three ways to bring a helpful presence to every table.
Each table can be connected to the type of assistance that best suits the restaurant, the customer, and the time of day.
A real person, available remotely
Connect the customer to a remote staff member who can listen, respond, clarify requests, and provide a personal touch.
- Live video conversation when needed.
- Voice notes for convenient, asynchronous requests.
- Text messages for quiet or specific instructions.
- Customer receives an acknowledgement so they know the request was received.
An always-available dining assistant
An AI assistant can respond to routine questions and guide customers through common dining requests.
- Always available for common questions.
- Voice-based conversation or text chat.
- Can explain menu items, ingredients, spice levels, and prices when configured with restaurant information.
- Can acknowledge requests and hand off questions it cannot answer to a human team member.
Remote waiter or host with a disability
Offer an opportunity for people with disabilities to work remotely as customer-facing dining hosts, using the communication mode that works for them.
- Engage guests through video, voice notes, or text, based on the person's abilities and preferences.
- Provide a meaningful customer-service role without requiring the person to move around the restaurant floor.
- Coordinate with on-site staff for physical tasks such as carrying food, water, or bills.
- Give guests a personal response while supporting more inclusive employment.
The remote waiter handles conversation and customer acknowledgement. On-site restaurant staff remain responsible for preparing, checking, and physically delivering food and other items. The exact features depend on the restaurant's app configuration and operating process.
How the table experience works
A request reaches the right person without repeated calling.
The guest uses the table's TeleBotz connection to reach the selected waiter.
They can speak, leave a voice note, or type a message, depending on the selected service.
The remote human or AI assistant confirms that the request has been received.
The restaurant team fulfils the physical request, such as bringing water or serving food.
A better division of work
Remote conversation. On-site hospitality.
The remote waiter focuses on
Greeting guests, answering questions, receiving requests, confirming details, and keeping customers informed.
The on-site team focuses on
Preparing, checking, and delivering food and drinks, and handling other tasks that require a physical presence.
Explore a hotel dining pilot
Give every table a waiter who responds.
Explore a TeleBotz dining-table pilot with human, AI, or inclusive remote-host options for your restaurant.
Discuss this use case